The short version
VICTIG is a PBSA-accredited background screening company, founded in 2006 in Bluffdale, Utah. Employers choose VICTIG for three reasons: an average turnaround of 1.8 days, US-based support that answers email in about 7 minutes and picks up the phone live, and screening programs built around what each client actually hires for. VICTIG is the highest-rated background check company on G2, at 4.7 out of 5 across 513 reviews.
7 Min
Avg. Email Response
1.8 Days
Avg. Turnaround Time
99.6%
Client Retention
100%
US-Based Support
Someone actually answers the phone
Every screening vendor says they have great support. Most of our clients came to us not because their old reports were wrong, but because nobody called them back.
- About 7 minutes to an email reply
- A live person when you call, no queue
- 100% US-based team
- 9.7 out of 10 for quality of support on G2
We don’t keep you waiting
Our average turnaround is 1.8 days. Every day a check sits in limbo is a day your candidate is talking to someone else, so we work with over 50 data providers to keep things moving.
We have compliance covered
It’s the part of your job that’s easiest to get wrong and hardest to recover from. So we treat it as ours.
- PBSA accredited. Independently audited against the industry standard.
- FCRA compliant, end to end. Consent through adverse action, built so you stay inside the lines.
- 50-state e-signature ordering. Ban-the-box rules vary by state and city. We track that so you don’t have to.
- Real human review. Records get looked at by people, not just matched by an algorithm.
The same care for every client
Most screening companies tier their service. Big accounts get a dedicated rep, everyone else gets the portal. We don’t do that: the client running 50 checks a year gets the same dedicated team and tailored services as the client running 500 a month.
- 99.6% client retention. People stay.
- Large enough to run enterprise-scale programs, small enough to know your account
- Tailored packages, not service tiers
Simple to use
Order a background check with a name and an email address. Our QuickApp tool handles the rest, the 50-state compliant e-signature process takes care of consent, and we’re already connected to your ATS: iCIMS, Workday, ADP, Greenhouse, Lever, UKG, and more, plus an API if you use something else.
"It's so hassle-free, I’ve actually told other HR people at other companies how much we’ve enjoyed our partnership."
- Josh Garner
What we don’t do
We’re not the right fit for everyone, and we’d rather say so now than three months into a contract.
- DAC-file trucking screening. Large trucking programs need infrastructure we don’t have. HireRight owns that niche and does it well.
- Personal or individual checks. We screen for employers. If you’re checking on a landlord, a date, or yourself, we’re not your service.
- Government RFP procurement. It’s not how we work best, and pretending otherwise wouldn’t serve either of us.
- The lowest price on the market. Clients usually land on a lower total bill once you count the re-runs and the hours on hold. But if lowest per-check price is the only number that matters, someone will beat us on it.
Where we fit best: US employers running 50 or more hires a year, mid-market through enterprise, especially in staffing, healthcare, technology, hospitality, and nonprofit.
Switching is easy
The main reason people stay with a vendor that isn’t working is that changing feels like a project. Here’s the actual process when you switch to VICTIG.
1. A conversation
We learn what you screen for and what isn’t working now.
2. A demo
You see the software with your use case in it.
3. Sign
Straightforward terms, no long negotiation.
4. We take it from there
Our team handles the ATS connection and setup.
Nothing to migrate, no new system to learn. Most clients are running checks within days.
Here is what our customers say
4.7/5 average across 512+ reviews on G2
Easy to Use and Very Responsive Customer Support
“Ease of use and responsiveness of customer support.”
User-Friendly with Exceptional Support
“I really appreciate the ease of navigating the platform, and I love the customer service associates. They are all so helpful and friendly.”
Easy to Use with an Incredibly Helpful Team
“It is very easy to use and the team has been incredibly helpful.”
Exceptional Service and Support for Preemployment Screening
“I like the quality service provided by VICTIG. Their good customer service stands out to me, and I also appreciate the regular updates.”
Outstanding Customer Service That Exceeds Expectations
“The customer service is outstanding and always quick to help.”
Great Service with Fast Results
“The price and speed of the background checks is very helpful. Especially international background checks — they come back very quickly compared to other vendors.”
Great Service, Easy Setup, Keeping It Simple
“Easy setup process with UKG integration. Excellent customer service support post-implementation and genuine care in helping our organization.”
Fast, User-Friendly, and Cost Effective
“The team that helped us implement and integrate were very professional and helpful, and the platform is very easy to use.”
They Do a Great Job Streamlining the Process
“Background checks used to be the bane of my existence. Because of VICTIG’s ease of use, we now run background checks for every role.”
Excellent Customer Service
“Even if we do not get background checks in the time we need them, we know the VICTIG team is on top of it!”
No Complaints!
“Super easy to request releases via email. Background checks come back really quickly, and the customer service is responsive and pleasant to communicate with.”
Great Service and Quick Results
“Any time I have a question, our rep gets back to me super fast. It’s great having an actual person to talk to instead of a generic help email address.”
Easy and Good Customer Service
“The customer service has been great. Any time I have a question it gets answered super quick.”
Easy and Great to Work With
“We can get them done in minimal steps, and they are quick to respond and update.”
Simple, Easy to Use, and Backed by Great Customer Service
“The service is simple and easy to use, and it comes with great customer service.”
Hiring, handled.
Let us take the background checks off your plate. Faster results, a team that answers, and one less thing to worry about.
Weighing us against another provider? See how we compare to Checkr.
Or call 866-886-5644. Someone will pick up.
