In the background screening industry there is a lot to say about customer service. The reason that it is so important is due to the fact that HR directors and people in general don’t have a lot of knowledge when it comes to criminal records and how they work. Also, with all the other types of searches like manual verifications that are performed it can be very complicated how they are done, where you get the data and how soon you can get it back. Besides all these knowledge based issues the most important is answering the phone when the client calls. Like I mentioned already a lot of times they are just needing to know how soon complex background checks can be done. We feel that it is extremely important to have a live person answer the phone at all times. By doing this you show to the client that they are important and you are willing to help them right then. When selling pre employment screening services customer service is a big selling point but how do you prove it? It is very easy to tell people you have great service but when you are talking to someone over the phone or sitting in their office there is no way they can know for sure. We always invite anyone to try us out for free so we can prove it but we also have had a few of our clients that have put their testimony on the record. Our testimonial page has unsolicited written quotes from our clients and a few video testimonials. Don’t take our word for it, go to our testimonial page and see what our clients have to say about how we do.