VICTIG Background Checks
14442 S Center Point Way
Bluffdale, UT 84065
Office Hours
Mon-Fri: 8:00 AM - 5:00 PM MST
Sat-Sun: Closed
FAQs
How long does a background check take?
Most background checks will typically take 1-5 business days to complete.
What is a Pre-Adverse Action letter or Adverse Action Letter?
A Pre-Adverse Action letter is a notice from your employer that they may disqualify you due to items reported on your background check. This gives you a chance to review your report, dispute any items that you see that are incorrect or incomplete, or to offer a statement of explanation regarding the reported items to your employer.
Who do I contact with questions about my background check?
Our Customer Support Team is here to help! You can reach us 9am-5pm MT at (866) 886-5644 or at support@victig.com.
Will I receive a copy of my report?
If you filled out a questionnaire and checked the box to receive a copy, one will be sent to you as soon as your report completes. If you did not check the box, or did not fill out a questionnaire, please feel free to request a copy at any time through our live chat, email, or by phone.
Why did I receive a 613a Letter?
A 613a letter is a notice required by the Fair Credit Reporting Act (FCRA) that informs an applicant about potentially adverse public record information—like criminal history—that is being reported to an employer during a background check. It does not indicate any sort of decision, it is simply your right to know that your report is going to contain this information.
How do I dispute the results of my report?
If you are seeing something that is incorrect or incomplete on your report, please contact us in one of the following ways:
By Email: disputes@victig.com
By Phone: (866) 886-5644
Or let our support team know and they will get you to the right place!
